I had decided that tomorrow I was going to switch factions and try again, when lo and behold, wow.com posted on the subject complete with a couple blue posts, which I am reproducing in full...
Now, I understand bad bugs. I accept that my hunter will not be able to get a Frenzyheart orphan. That's okay. BUT, this could have been handled better from the beginning. If you're not meant to repeat the Northrend Orphan quests, having the questgiver say so CLEARLY would have been nice. Or, having a blue post or log in post to that effect. Instead, we get no info for several days and then get told the issue cannot be resolved before the end of the week. While I find that annoying, I'm not going to quit over it. I am annoyed though.
So, if I were in charge of Q&A (or whatever department tries to find bugs) at Blizzard, what would I have done?
Tested the Northrend Orphan quests prior to release with a toon that had done them when they were available last year. Given that the Cat Alpha is ongoing (and most of my manpower's dealing with that) and most of the rest are working with bugs on live servers, it would probably be difficult to find the time. But an hour or two spent testing before this event started would have saved a great deal of player aggravation, GM time, and bad PR now. Plus, if the bug had been found ahead of time, other measures could have been put in place and there would have been more time to fix it. If the bug is something very complicated, Children's Week could have been extended or split. You could have two Children's Weeks, one for Old World and Outlands, and one for Northrend. I'd be like Greek Orthodox Easter and regular/Protestant/Catholic Easter. Two traditions celebrating the same thing, just at slightly different times. After all, given Northrend's relative isolation until recently, there's no reason their calendar and the Old World one would sync.
Just a bit of QQ and armchair quarterbacking on my part, but I really do feel that this should have been handled differently.